LEGAL
Refund and Returns Policy for PehchanKon
This Refund and Returns Policy (“Policy”) applies to QR Sticker purchases and Subscription payments made on Pehchankon (“Platform”), operated by Vsolwit Industries Private Limited (“Company”, “We”, “Us”). By placing an order on the Platform, you agree to the terms below.
1. QR Sticker Orders
- A QR sticker order can be cancelled free of charge any time before it is dispatched.
- Once dispatched, an order cannot be cancelled but may still be eligible for a return under Section 2 upon delivery.
- Custom or personalised stickers (where a name or vehicle detail is pre-printed at your request) cannot be cancelled once production has started.
2. Returns — Damaged, Defective, or Wrong Item
We accept returns only in the following cases, reported within 48 hours of delivery:
- The QR sticker arrived physically damaged (torn, cracked, or with a non-functional QR code);
- You received a sticker different from what you ordered;
- The package was tampered with or incomplete on delivery.
To report an issue, email contact@vsolwit.com with your order ID and clear photos/video of the sticker and packaging. We do not accept returns for change of mind, incorrect address entered by the customer, or normal wear after activation.
3. Return Process
| Step | What Happens | Timeline |
|---|---|---|
| 1. Report | Email contact@vsolwit.com with order ID and evidence | Within 48 hours of delivery |
| 2. Review | The Company reviews the claim and may request a reverse pickup | 2–3 business days |
| 3. Resolution | Replacement is shipped, or a refund is issued if replacement isn't possible | 5–7 business days after approval |
4. Subscription Refunds
- Subscription fees are refundable in full if requested within 7 days of the initial purchase, provided no Contact Request has been received on the linked vehicle during that period.
- Once a Contact Request has been received, or after the 7-day window has passed, the Subscription fee is non-refundable for that term.
- Renewal payments charged via autopay mandate are non-refundable once processed; cancel your Subscription at least 48 hours before renewal to avoid the next charge (see Terms of Use, Section 8).
- No pro-rated refunds are issued for early cancellation of an active Subscription term.
5. Refund Method & Timeline
- Approved refunds are credited to the original payment method used at checkout, via our payment gateway (Razorpay or equivalent).
- Refunds are initiated within 5–7 business days of approval and may take a further 5–10 business days to reflect, depending on your bank or card issuer.
- The Company does not issue cash refunds under any circumstance.
6. Non-Returnable / Non-Refundable Items
- QR stickers that have been activated, affixed to a vehicle, and used to receive at least one Contact Request;
- Custom or personalised stickers, once production has started;
- Subscription renewal charges already processed;
- Promotional or free-trial plans, which carry no monetary value to refund.
7. Contact for Refunds & Returns
Email: contact@vsolwit.com — include your order ID or Subscription details for faster resolution.