LEGAL
Shipping Policy for PehchanKon
This Shipping Policy explains how Vsolwit Industries Private Limited (“Company”, “We”, “Us”) processes, ships, and delivers QR sticker orders placed on Pehchankon (“Platform”) within India.
1. Shipping Coverage
We currently ship QR stickers to serviceable pin codes across India through our logistics partners. International shipping is not available at this time.
2. Order Processing Time
- Standard QR stickers: dispatched within 1–2 business days of order confirmation and payment;
- Custom or personalised stickers: dispatched within 3–5 business days due to production time;
- Orders placed on Sundays or public holidays are processed on the next business day.
3. Delivery Timelines
| Destination | Estimated Delivery | Carrier |
|---|---|---|
| Metro cities | 2–4 business days after dispatch | Registered courier partner |
| Other urban centres | 4–6 business days after dispatch | Registered courier partner |
| Rural / remote pin codes | 6–9 business days after dispatch | Registered courier partner / India Post |
Delivery timelines are estimates and may vary due to courier delays, weather, regional restrictions, or force majeure events beyond the Company's control.
4. Shipping Charges
- Shipping charges, if any, are shown at checkout before payment is confirmed.
- The Company may run promotions offering free shipping above a specified order value from time to time.
- Any applicable shipping charge is non-refundable once an order has been dispatched, except where the return is due to a Company error (see Refund and Returns Policy, Section 2).
5. Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS and/or email. You can also check your order status from your Pehchankon account under Order History.
6. Delivery Attempts & Undelivered Orders
- Our courier partners typically make up to 3 delivery attempts before returning a shipment to origin;
- Please ensure the shipping address and contact number provided at checkout are accurate and reachable;
- Orders returned to origin due to an incorrect address, unreachable contact number, or repeated failed delivery attempts may incur re-shipping charges;
- The Company is not liable for delivery failure caused by an incorrect or incomplete address supplied by the customer.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please report it to contact@vsolwit.com within 48 hours of the expected or actual delivery date. See the Refund and Returns Policy for how such claims are resolved.
8. Contact for Shipping Queries
Email: contact@vsolwit.com — include your order ID for faster assistance.